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Exam Name: Implementing and Supporting Cisco Unified Contact Center Enterprise
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600-460 Latest Study Questions Ppt Total Q&A: 70 Questions and Answers
Last Update: 2017-04-27
600-460 Exam Flashcards Detail: 600-460 Latest Study Questions Ppt
Exam Name: Troubleshooting Cisco IP Telephony & Video v1.0
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300-080 Test Passing Score Total Q&A: 158 Questions and Answers
Last Update: 2017-04-27
300-080 Reliable Exam Duration Detail: 300-080 Test Passing Score
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The exam is closed book and no outside reference materials are allowed. The following topics are general guidelines for the content that is likely to be included on the practical exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the following guidelines may change at any time without notice.
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14% 1.0 Describe the Fault Tolerant Characteristics
of the Cisco Unified Contact Center Enterprise
Solution including Cisco Unified Customer
Voice Portal, Cisco Unified Intelligence
Center, and Cisco Finesse
Details
21% 2.0 Describe the Installation Process for ICM
Components of the Cisco Unified Contact Center
Enterprise Solution including Cisco Unified
CVP, Cisco Unified IC, and Cisco Finesse
Details
18% 3.0 Describe the Call Flow Scripting Process
in Cisco Unified ICM and Cisco Unified CVP
for the Cisco Unified Contact Center
Enterprise Solution
Details
16% 4.0 Understanding Cisco Unified CCE Tools
Including Cisco Unified ICM, Cisco Unified CVP,
Cisco Unified IC, and Cisco Finesse Tools
Details
11% 5.0 Identify Cisco Unified ICM, Cisco Unified
CVP, and Cisco Finesse
Details
7% 6.0 Understanding Cisco Unified CCE Agent
Supervision Issues and Considerations
Details
13% 7.0 Understanding Cisco Unified CCE
Solution Call Flow Issues and Considerations
Details
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